Frequently Asked Questions

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Q: What areas do you cover?

Tony Cars operates in Surbiton, Kingston upon Thames, Tolworth, Chessington, Worcester Park, New Malden, and other surrounding areas. Journey destination missing? – fill out our quote form and we’ll get back to you ASAP!

Q: Is your company licensed?

Yes, we are a fully licensed TFL private hire operator and are required to abide by the regulations set by the PCO. License no.: 01003401

Q: How much luggage can I take?

The amount of luggage depends on the type of vehicle that is booked or requested. If you make your booking online, our booking system will automatically recognise the type of vehicle required. Luggage capacity is specified for each vehicle on our [Fleet] page. If you are unsure about luggage size, or have any special or oversized luggage requirements, then please get in touch using our online quote form.

Q: How early do I need to book my travel?

Our online booking system allows you to book a minimum of 12 hours in advance. If you need a minicab service within 12 hours, you can contact us on +44 (0) 2083999473 (subject to availability).

Q: What if I cannot locate my driver?

Please contact your designated driver or contact our support team on +44 (0) 2083999473.

Q: What if I wish to cancel and want a refund?

All bookings can be cancelled free of charge with a minimum of 2 hours’ notice. The full amount will be refunded. Any cancellations made within 2 hours of the pick-up time will not be refunded. Bookings secured by a debit/credit card or cash payments will also be fully charged in this case. Please note that all cancellations must be made known to Tony Cars by calling us on +44 (0) 2083999473.

Account holders can cancel online reservations by using the “My Trips” section of their account.

Q: Will I be charged extra if my flight is delayed?

No, additional charges will not apply for up to 2 hours from its scheduled landing time.

Q: How do I know my booking has been accepted?

Once you have placed a booking online, you will receive a text message and email (optional) with the status of your booking in the following two steps:

  1. Unconfirmed – waiting to be accepted (within one hour)
  2. Confirmed – your booking has been accepted

Booking made via phone or email will also be confirmed with a text message.

Q: Where do I meet my driver when I land?

Your driver will meet you in the arrivals hall with your name on a name board (if you have picked the Meet & Greet option). If you did not choose the Meet & Greet option, then your meeting point will be specified on your booking confirmation. Alternatively, you can contact our customer support team on +44 (0) 2083999473 for any problems or questions.

Q: What if the flight is early?

There is no additional charge if your flight lands early, as our drivers continuously monitor the status of your flight and work off the scheduled arrival times as they are updated.

Do you have any further queries?

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